Practical technical support for GoHighLevel accounts — broken workflows, forms that stopped submitting, calendar problems, integration failures, permission issues and deliverability trouble, diagnosed and fixed with a written explanation of what changed.
One-off fixes start at £395 or £75 per hour. Ongoing management starts at £395 per month with thirty days’ notice and no minimum term.
HighLevel’s own support handles platform issues. It does not troubleshoot your specific configuration, and it will not tell you why a workflow you built last year has quietly stopped firing.
That gap is where most businesses get stuck. The problem is not a platform bug, so official support cannot help. It is not simple enough for someone internal to fix safely. And the person who originally built the account has usually moved on, taking the only mental model of how it works with them.
We also work on accounts we did not build. That is most of what we do.
Three routes, depending on whether you have one clear problem, several unclear ones, or a system you depend on commercially.
If several things are wrong at once and you cannot tell which matters most, start with the £395 audit. Paying to fix the wrong problem is the most common waste in this market, and the audit fee is credited against any work that follows.
Covered under one-off support, monthly management or priority management, depending on the arrangement you choose.
Workflow failures and conflicts, form capture, calendar problems, pipeline logic, permissions, notification routing and integration failures.
Sending domain and DNS configuration, SPF, DKIM and DMARC, spam placement investigation, bounce handling and sender separation.
Regular testing of critical journeys, monitoring for silent failures, controlled platform updates and clean-up of unused workflows.
Taking over from a previous agency or departed employee, documenting what exists and identifying what is broken or undocumented.
Refinement of existing workflows, new automation as your process changes, conversion improvements and quarterly system reviews.
Four stages. You get a written explanation of the cause and the change, not just a message saying it is done.
Tell us what is happening, when it started and what it is affecting. Enquiries receive a reply within one working day.
We investigate the actual cause rather than the visible symptom, and confirm the scope and cost before making any changes.
The fix is applied and tested through every affected journey, including the branches and failure states around it.
You receive a written explanation of what was wrong, what changed, and what to watch for if it recurs.
Support fixes what is broken. These services reduce how often something breaks in the first place.
Clear answers on response times, contracts, access, deliverability limits and what happens if you stop working with us.
Yes. Most of our support work is on accounts built by other agencies, freelancers, consultants or internal teams who have since left the business.
Enquiries receive a reply within one working day, and monthly management clients get priority response as set out in their agreement. A support enquiry does not guarantee same-day resolution.
No. One-off support at £395 or hourly at £75 per hour requires no ongoing commitment. Monthly management has thirty days’ notice and no minimum term.
Some problems are platform limitations rather than configuration errors. We will tell you, explain the constraint and suggest a workaround, and we do not bill for discovering a feature simply does not exist.
We configure it properly — authenticated domains, SPF, DKIM, DMARC, sender separation and warm-up. We cannot guarantee inbox placement, which also depends on list quality, content and sending behaviour.
We need access appropriate to the task, through a proper user account rather than shared master credentials. Please never send passwords or API keys by email or web form.
Yes. We document what exists, identify what is broken or undocumented, and give you a written picture of what you actually own before recommending anything.
A set number of hours covering maintenance, testing, support requests and small development work. Larger projects are quoted separately, and unused hours do not roll over.
Your account and its configuration. Platform bugs, outages and feature requests sit with HighLevel, though we will help you raise them and interpret the response.
Yes, and we would rather you needed us less. Role-based training starts at £495 and is usually cheaper than a year of avoidable support tickets.
Nothing. The account is yours, the data stays in it, and we simply remove our access. We do not hold your system or your documentation hostage.
Priority management includes faster response commitments. For everyone else, contact us directly, say what is broken and what it is affecting, and we will tell you honestly what is possible.
Tell us what is happening, when it started and what it is affecting. We will tell you what is likely wrong, what it takes to fix, and whether you need a one-off fix or something more structural.
No obligation • Your information will only be used to respond to your enquiry
