We build GoHighLevel systems for medical spas, aesthetic clinics and skin clinics — configured around the consultation-first journey, deposit handling, aftercare sequences and the recall campaigns that make treatment revenue repeat.
Setup starts at £1,295 and takes two to three weeks, excluding VAT.
Aesthetic clinics rarely struggle to generate enquiries. Social advertising works well in this sector and the enquiries arrive. What most clinics lose is further down the journey.
A no-show on a treatment slot costs the full value of that slot, and in a diary booked three weeks ahead it cannot be refilled. A patient who had one treatment and was never contacted again represents several thousand pounds of lifetime value walking out of the door. And a consultation that does not convert to a booking has consumed a practitioner's time for nothing.
None of these are marketing problems. They are system problems, and they repeat every single week.
This suits clinics with a consultation-first model and treatments that should repeat.
No-shows and late cancellations are costing you treatment slots
Consultations happen but conversion to booking is inconsistent
You have no structured recall for repeat and maintenance treatments
Deposits are not taken, or are taken manually and inconsistently
Aftercare depends on whoever is on reception that day
Enquiries from social advertising arrive faster than anyone can answer them
Your patient list is sitting in a booking system doing nothing between visits
GoHighLevel is a CRM and communication platform, not a clinical records system. Treatment notes, consent-to-treat forms, photography and medical history need purpose-built clinical software. GoHighLevel handles enquiries, booking, communication and recall alongside it.
Configured around the consultation-first treatment journey rather than a single-step booking.
Enquiry to consultation with pre-appointment information, confirmations and staged reminders, configured to your practitioner availability.
Deposits taken at booking through Stripe, with clear terms, so a cancellation carries a cost and slots stop evaporating.
Missed appointments trigger immediate rebooking outreach rather than sitting in the diary as a silent lost slot.
Post-treatment instructions sent automatically at the right intervals, consistently, regardless of who was on reception.
Treatment-specific recall timed to when a repeat is actually due, which is where the majority of clinic lifetime value sits.
Multi-session courses tracked with reminders between sessions, so patients complete the course they paid for.
Six stages. The recall loop at the end is what separates a profitable clinic system from a booking calendar.
| Stage | What triggers it | What fires automatically | Typical window |
|---|---|---|---|
| Enquiry | Form, social ad, call | Instant acknowledgement, consultation offer | Within minutes |
| Consultation booked | Slot confirmed | Pre-appointment information, reminders | 2–7 days |
| Consultation attended | Marked attended | Follow-up with next-step options | Same day |
| Treatment booked | Deposit taken | Confirmation, preparation instructions, reminders | 1–3 weeks |
| Treatment complete | Marked complete | Aftercare sequence, review request | Same day onward |
| Recall due | Treatment-specific interval | Rebooking invitation, availability offer | 6 weeks–12 months |
Recall intervals differ by treatment, and setting them generically wastes the mechanism. We configure the interval per treatment type during discovery.
This sector is regulated, and the regulations sit with you rather than with us. What follows is what we configure and where the line is.
We configure consent capture — explicit opt-in with source and timestamp, marketing separated from appointment communication, and suppression honoured everywhere
We configure retention rules — so patient contact data is not held indefinitely without a basis
We do not advise on advertising compliance — UK rules on advertising prescription-only treatments are strict, and your clinical and legal advisers own that, not us
We do not write clinical or treatment claims — any copy about outcomes, suitability or results must be approved by you before it goes live
Patient data goes to a US platform — GoHighLevel is US-based, so this transfer happens under appropriate safeguards and you should confirm you are comfortable with it
We map your treatment list, consultation process, practitioner availability, deposit policy and the recall interval each treatment needs.
We document the journey, workflows, deposit handling and integrations, and confirm scope, timeline and fixed price in writing.
Configuration in dependency order, then every journey tested including no-show recovery, deposit failure and recall timing.
Recorded walkthrough, written documentation and a live session with reception and practitioners, plus fourteen days of support.
All prices exclude VAT and your own HighLevel subscription.
Enquiry capture, consultation booking, confirmations and reminders, one calendar and three foundation workflows. Suits single-practitioner clinics.
Everything in Essential plus deposit handling, no-show recovery, aftercare sequences, multiple practitioner calendars and team training. Most chosen.
Everything in Standard plus treatment-specific recall campaigns, course management, booking system integration and reporting configuration.
Recall campaigns, course management, reactivation of dormant patients and consultation follow-up at scale.
Answering evening and weekend enquiries, qualifying and booking consultations before the enquirer contacts another clinic.
Connecting your clinical records or booking software so patient data is not entered twice across two systems.
For clinics already on GoHighLevel, establishing whether recall and no-show handling are actually configured correctly.
Can GoHighLevel replace our clinical records system?
No, and it should not. Treatment notes, consent-to-treat forms, clinical photography and medical history need purpose-built clinical software. GoHighLevel handles enquiries, booking, communication and recall alongside it.
How does it reduce no-shows?
Three ways: deposits taken at booking so cancellation carries a cost, staged reminders at sensible intervals, and automatic rebooking outreach when someone does miss an appointment.
Yes, through Stripe at the point of booking, with your terms displayed. This is usually the single highest-impact change for clinics losing slots to cancellations.
Yes, and the intervals should differ by treatment. We set them per treatment type during discovery rather than applying one generic interval to everything.
Yes. Multi-session courses are tracked with reminders between sessions, so patients complete what they paid for rather than drifting after session two.
No. UK rules on advertising certain treatments are strict and that sits with your clinical and legal advisers. We configure the system; any claims in the copy must be approved by you.
We configure consent capture, retention rules and access controls. GoHighLevel is a US platform, so data transfers outside the UK under appropriate safeguards — if your clinic cannot accept that, GoHighLevel is not suitable and we will say so.
Often, where the platform offers an API or webhook support, from £795. Some clinical systems are closed, and we check yours specifically before quoting.
Yes, through WhatsApp Business, which works well for reminders and aftercare. Message templates need Meta approval, which adds a few days to the timeline.
Two to three weeks for a standard build. Most of that is mapping your treatment list and recall intervals rather than configuration.
You do. The account is in your name, the data is yours, and on full payment the configuration is yours. We remove our access on completion.
Tell us your treatment list, how consultations run now, and where patients drop out. We will recommend the practical starting point.
From £1,295 • Deposit and recall handling • UK-based specialists • No obligation
